Meet our Team

Joan Carter

Joan CarterBranch Manager / Sales

Joan is the Sales Manager at our Paynesville Office.

Joan started work at King & Heath in 1994 having previously worked in education for 27 years at a senior level and has lived and worked in East Gippsland for 42 years. Joan’s extensive experience, combined with consistently high results, has allowed her to successfully establish herself as a knowledgeable and highly sought after area expert. Joan has a proven record for attracting qualified buyers and exceeding expectations.

At the heart of Joan’s success is her commitment to obtaining the best possible outcome for her clients. She is motivated by a genuine desire to help people achieve their property goals. Joan’s awareness of current market trends within the real estate industry, coupled with her strong communication and negotiation skills, allows property owners to trust that their most important asset is in capable hands.

Joan has a positive attitude towards work and life. Away from the office she enjoys travel and socialising with a large group of family and friends either at home or boating on the Gippsland Lakes.

Joan and the team at Paynesville have received numerous achievement awards at both State and National level on a consistent basis. She has received individual awards among them being in the Top 10 Sales People for the First National Network for the past 18 years and Sales Person of the Year on 2 occasions at the Australasian Real Estate Awards.

Chris Howlett

Chris HowlettDirector / Branch Manager / Sales

As a fully licenced agent, Chris applies himself 100% as a sales person as well as managing the Lakes Entrance branch. Chris is looking forward to some exciting challenges, his broad and extensive knowledge of the industry gives him the confidence to professionally lead his team, ensuring superior quality customer service. Growing up in Bairnsdale and after some time in Melbourne, Chris and his wife Kelly, together with their three children, decided to return to enjoy the lifestyle the region has to offer.

Gold Award Winner for residential sales.

2016 First National General Excellence in Marketing (GEM) awards

Diamond Award Winner for residential sales.

2015 First National General Excellence in Marketing (GEM) awards

Paul Miles

Paul MilesDirector / Sales

Paul Miles has been selling Real Estate in Bairnsdale for over 10 years now and has forged himself a loyal client base. A father of three young children he is determined to provide his clients the utmost professional level of service possible, striving to deliver strong, ethical advice and client satisfaction. Paul is a fully licensed estate agent and a Director of First National King & Heath, he is also the Branch Manager of the Bairnsdale office.

Silver Award Winner for residential sales.

2016 First National General Excellence in Marketing (GEM) awards

Gold Award Winner for residential sales.

2015 First National General Excellence in Marketing (GEM) awards

Chris Martin

Chris MartinManaging Director

Having worked at King and Heath for over 35 Years Chris has developed a strong and loyal client base. Over the years he has worked in all facets of the business from Property Management, Residential sales and now specialises in Commercial Sales and is also the Managing Director of King & Heath. Chris is a well-respected member of the local community who is involved in various community and sporting groups. Chris strongly believes in the economic growth of the region and being a board member of East Gippsland Marketing Incorporation is passionate about promoting our local area.

Out of work Chris has a strong interest in thoroughbred racing and has been a committee member of the Bairnsdale Racing Club for over 30 years, continuing a long family involvement. He is also a life member of the Wy Yung Football & Netball Club having been involved as a player and committee member for over 40 years.

Deborah Pearson

Deborah PearsonSales

Having trained with our company Deb is now a very successful sales person with a wonderful personality, an excellent number of sales to her credit and solid return business. Deb and her family are well respected members of the East Gippsland Community. She has been selling for 7 years and is a valuable team member, well liked and respected by her clients and peers.

Silver Award Winner for residential sales.

2016 First National General Excellence in Marketing (GEM) awards

2015 First National General Excellence in Marketing (GEM) awards

Jennifer North OAM

Jennifer North OAMSales

Jennifer began employment with First National King and Heath Lakes Entrance in December 2012. In her first month in real-estate, Jennifer topped the country as the Number One (1) Home Finder in Australia.

From Jennifer’s early beginnings as a local business owner for over 19 years, she fostered a community connection. It was through this successful business Jennifer was able to identify social and environmental needs in the Gippsland community, which initiated her involvement and leadership in community programs across the region. Jennifer has a proven career with success ranging from leading charitable organisations to effecting government and institutional policy change through effective campaign management. Having spent five years in Melbourne, working across the corporate and not-for-profit sectors, before relocating back to Lakes Entrance to join First National King and Heath Lakes Entrance, Jennifer founded and directed one of Australia’s not-for-profit organisations assisting health services throughout the country.

Having grown up in Lakes Entrance, Jennifer has a fantastic local knowledge and developed interpersonal skills to be able to deal with and understand the needs of her clients.


2016 Gold Award Winner First National for outstanding performance residential sales

2015 First National General Excellence (GEM) awards Gold Award for Real Estate Sales

2014 First National General Excellence (GEM) awards Gold Award for Real Estate Sales

Order of Australia Medal (OAM) • Queen’s Birthday Honours List (2004)

Scott Holland

Scott HollandSales

Scott commenced his career with King & Heath in 1998 after spending 9 years as a baker. After 18 years in the Paynesville branch Scott moved to the King & Heath office in Bairnsdale in early 2016 for a new challenge.

Scott is an honest & open communicator with sellers and genuinely cares in about his client’s best interests.

He has lived and worked in the East Gippsland area with his family since 1986 and outside the office enjoys spending time being involved at the Lucknow Football Club. He has a passion for his beloved veggie garden and getting away on the occasional fishing trip and camping with his family.

Richard O'Byrne

Richard O'ByrneSales

After holidaying in Metung for decades, Richard and his wife Felicity moved to Metung to open their successful restaurant ‘The Metung Galley’. After 8 years they sold the restaurant and Richard has now returned to his earlier career in the real estate industry, joining the Metung Sales Team in April 2017.

Living and working in Metung, Richard enjoys a great relationship with the locals and with families that holiday here. Richard is kept busy in his spare time with his three children and is an active member of the Metung CFA and community groups. He loves to spend time entertaining family and friends, especially out boating on the Gippsland Lakes.

Richard has a very friendly easy-going personality but has a very fair but firm manner when required in negotiations. Richard’s sales results in the short time he has been with King & Heath have been outstanding, with both Vendors and Purchasers singing his praises! ‘Professionalism’ and ‘getting the job done’ are some of the quotes that have been attributed to his real estate performance.

Mark Howlett

Mark HowlettDirector / Commercial Sales & Leasing

Mark works exclusively in Commercial Sales. Covering the whole of East Gippsland and beyond in sales of commercial freehold buildings, businesses, Hotels, Motels, Caravan Parks, development sites and commercial investments.

Mark holds a real estate agents licence and has 11 years Real Estate Experience. Mark has spent most of his life in the area and has seen it grow steadily in that time. As a specialist commercial agent Mark can assist you with your commercial property needs.

Jack Peterson

Jack PetersonSales

Jack has been with King and Heath since 2014 and since joining the team has shown he is a committed and diligent salesperson. Jack strives to get the best for his vendors and focuses on negotiation to get them the highest possible price.

Apart from the real estate industry, Jack also has a passion for community service and is affiliated with several different volunteer and charity organisations. Jack is well known in the local East Gippsland community and has contact with many different people across the region.

James Counihan

James CounihanSales

James joined King & Heath after working in the dairy industry for 18 years. He and wife Jo were married in 2010 and now have their first child William. James is looking forward to working with the local community and forging a long career in Real Estate.

Gold Award Winner for residential sales.

2016 First National General Excellence in Marketing (GEM) awards

2015 First National General Excellence in Marketing (GEM) awards

Matt Baylis

Matt BaylisCommercial Sales & Leasing

Since commencing his real estate career in 2005, Matt has gone from strength to strength. Whilst developing his skills initially as a residential property manager then as a commercial property manager, this has led Matt to his passion, which is commercial property sales.

With a very approachable and likeable manner, Matt prides himself on his personal development together with gaining as much industry knowledge as possible therefore enabling him to provide the best suitable advice and service for your needs.

Diamond Award Winner for commercial sales.

2016 First National General Excellence in Marketing (GEM) awards. 2015 First National General Excellence in Marketing (GEM) awards.

Vanessa Lake

Vanessa LakeProperty Manager

Vanessa has lived in East Gippsland for sixteen years, making her well versed in the local community and investment property market. Vanessa has a genuine passion for real estate and helping people.

With a combined 30 year background in Property Management, Business Management, Community Development and Mediation, Vanessa joined the King & Heath First National team in 2014 to oversee and manage the Paynesville, Eagle Point, Raymond Island and Newlands Arm property portfolio.

Based in the Paynesville office, Vanessa has become a valuable member of the team delivering the lowest vacancy and rent arrears rates the Paynesville portfolio has seen. Being a property investor and landlord herself Vanessa understands the need for effective and quality property management. “I believe good property management is about treating both parties openly, fairly and with respect. I love helping people and will deliver peace of mind to both my landlords and tenants with a consistent quality service."

John Miles

John MilesBranch Manager / Sales

John commenced with the company in 1978 in Real Estate Sales at our Metung Office and became a Partner/Director of the Company 20 years later in 1998. In recent years John has specialised in property sales for corporate clients and provides advice to other company clients on subdivisions and development opportunities in East Gippsland. John lives in Metung with his wife Joan. Their daughter Susan lives in Melbourne with her family, while their son Paul shares a passion for real estate and is the Sales Branch Manager/Director of our Bairnsdale office.

Monica Moorhouse

Monica MoorhouseSales

Kirsten Benton

Kirsten BentonSales

Kirsten joined King & Heath after working in the Finance industry for approximately 25 years. Being an accountant and finance manager in her previous roles Kirsten brings with her a wealth of experience and knowledge to the real estate industry. Her goal has always been to achieve the best possible results for her clients and this is a strength she brings to King & Heath.

Moving to East Gippsland in 1993 to run her own business with her husband and parents saw Kirsten embrace the country lifestyle. Having a passion for the local football and netball club she plays an integral role in assisting running the club and community events.

Being a local resident in Eastwood with her husband and daughters, Kirsten has been excited to see the growth in Eastwood and loves the lifestyle it brings.

Peter May

Peter MayHome Finder

Having lived in the United States with his family since he was a child, Peter returned to Australia mid 2017 and fell in love with Paynesville and the surrounding East Gippsland area.

With a background in selling, marketing and manufacturing screen printing machinery in the family business, PJ brings a happy and positive energy to the Paynesville team.

His warm and friendly approach shines through when he is out and about meeting buyers and sellers. He demonstrates his natural communication abilities striving to ensure clients are satisfied with their service and treated with respect.

When he is not in the office he loves nothing better than getting out on the Gippsland Lakes enjoying various water sports, or socialising with his family and friends.

Jarrod Krautz

Jarrod KrautzHome Finder

Jarrod Krautz commenced his real estate career with King & Heath in August 2016, after moving from Albury. After 7 years of selling in the industrial and retail industry, Jarrod realised his passion for real estate. Jarrod loves meeting new people and his smiling face and bubbly persona is perfectly suited to his role as Home Finder.

He loves the East Gippsland region and has become a passionate member of the community, joining local clubs and being part of local events. He has completed his Agents Representative license and is looking forward to a long career in the real estate industry with King & Heath.

Paige Handley

Paige HandleyHome Finder

Paige Handley commenced working with First National King & Heath in May 2014. Paige has experience working at all King & Heath offices and has recently completed her Real Estate Agent's Representative License. Paige is a local girl and is now based at our Bairnsdale office in the role of Homefinder and looking forward to a bright future with the company.

Jodie Veale

Jodie VealeProperty Manager

Jodie started her property management career with First National King and Heath back in 2011 as the Team Assistant to the property management team.

Since then Jodie has worked her way up to property manager in the Lakes Entrance Office. With a smaller portfolio Jodie is able to deliver a much higher level of service to both landlords and tenants alike, keeping in sync with the already high level of customer service that King and Heath provide.

Jodie strives to exceed expectations with a strong eye for detail, ensuring her clients are comfortable and informed throughout the leasing and management process. This together with her honest and straight forward communication will ensure you peace of mind and the maximum return on your investment.

Jodie enjoys being part of a dynamic team in a busy office, using updated systems and has an eager approach to the challenges faced each day, problem solving and meeting people. She delivers informed and reliable advice to tenants looking to establish themselves in the area, and is committed to assisting clients through every step of the leasing & management process.

Christine McDonald

Christine McDonaldCommercial Property Manager

With over 23 years in the Real Estate industry, Christine came to King & Heath in 1995. During this time she has acheived her Agents Rep licence, Accredited Practicing Strata Manager, Strata Community Australia (VIC) and Cert lll in Business Administration, to name a few.

Christine has achieved various awards including the Rising Star (Strata Manager), Outstanding Achievement (Strata Manager), Award for Excellence - Client Award (SCA VIC) and was a finalist for the Award for Excellence in Education (SCA VIC).

Christine currently spreads her time between commercial Property Management, Strata Management and Commercial Sales. Christine grew up in Paynesville and attended Bairnsdale High School, has a passion for the outdoors including 4WDing, camping and hiking.

Amy Preston

Amy PrestonProperty Management

Amy has lived in East Gippsland her entire life and is passionate about local real estate, especially property management. Amy’s drive for real estate begun when she completed work experience at King & Heath real estate, from then on she knew being a part of the successful and well know team was her short and long term goal. Her positive, proactive and committed attitude makes her very approachable and easy to discuss client’s needs.

Amy is reliable and dedicated to delivering exceptional customer service to both her landlords and tenants.

Cassie Young

Cassie YoungSales

Cassie Young is a true local lady, born and bred in Orbost, making her local knowledge of the area second to none. She started working in Real Estate in 2010 in an administrative capacity, then realizing she had a passion for real estate moved into Property Management.

This was where she remained until deciding to make the change into selling. She joined King & Heath in April 2017 and is excited to be part of the vibrant team.

Cassie has found that she gets great joy from matching buyers with their dream property. Living in the country town of Orbost, Cassie and her family enjoy being part of the local community and being involved in the local events. Her approachable and cheerful personality makes her well-liked by her clients and friends.

Rachel Martin

Rachel MartinProperty Management

With a strong passion for Real Estate, Rachel continues her career in her hometown after many years’ experience at a busy Melbourne agency. Rachel is dedicated to providing the best possible service to her clients, with a strong focus on customer service, quality tenants, maximizing rental returns, minimizing vacancy periods and through honest and prompt communication. Her experience in the industry has gained her an extensive knowledge of the Residential Tenancies Act and a desire to exceed expectations. With her friendly, approachable nature, Rachel is more than happy for you to contact her to discuss your property and offer any professional advice.

Terry Flannery

Terry FlanneryProperty Manager

Terry has worked in most facets of Real Estate, but mainly specialised in Residential Property Management. He delights in helping both landlords and tenants to enjoy their experience of owning and living in rental properties while working with an experience agent.

Terry has held a Sub-Agents Licence since 1982 spending many years working in Melbourne's CBD then several years ago joining the team at King and Heath and is heavily involved with the local community groups including Legacy, St Mary's & St Vincent's.

Jodie Veale

Jodie VealeCommercial Property Manager

With almost 7 years of Property Management experience, Jodie adds professionalism and knowledge to the Commercial Property Management team. An organised, multi-tasker, Jodie prides herself on never forgetting a name, dedicated to making each and every person feel welcome with her outgoing personality. Outside of King & Heath Jodie is an active volunteer at a local football club and loves spending time on the water with her 2 children and husband.

Leica Webb

Leica Webb

Leica started her career over 25 years ago in banking & finance until 2010 when she thought it was time for a change and discovered a passion for real estate. Property Management is about ensuring that a Landlord receives a great return on their investment along with protecting that investment by matching the tenant to the property. Leica has lived in the local area for over 15 years and holidayed here for many years so has a good understanding of the area.

Grace Brennan

Grace Brennan

Grace joined the King and Heath team in March of 2016 after a number of years working in the hospitality industry. Her bubbly persona combined with her positive outlook makes her an incredibly sought after property manager.

Efficient and prompt with her communication Grace has a strong desire to provide a positive experience for her clients. This commitment to her job contributed to the awarding of the Australasian property management team of the year.

Outside of work Grace enjoys socialising with her family and friends and even a few camping trips in her local area.